We are committed to providing exceptional customer service and quality products and endeavour to make sure that all products listed on our website are currently in stock or available. Lead times listed are as accurate as possible and pricing is true and correct.
Standard delivery timeframes are between 3-7 business days within the U.K; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 14 business days to arrange an agreeable alternative such as a backorder or store credit.
Our returns policy is 30 days. You can return your item to us within 30 days to exchange it for something else or for a store credit. If 30 days have gone by since your purchase unfortunately, we can’t offer you an exchange or credit.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– You must contact us to receive a # return number before attempting to send anything back to us.
To complete your return, we require a copy of your original vat invoice and a photo of the item if damaged or faulty and we will then supply you with a return number so that we can identify your return.Any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery cannot be exchanged.
If you are approved for a store credit and unless you have made arrangements for an exchange, the credit will automatically be applied to your account as a gift card.
Please choose carefully. We do not offer refunds if you change your mind or make a wrong decision. We also do not refund for changes in delivery lead times, pre-orders or for special orders. But we are always happy to offer you a store credit or an exchange within our 30 day exchange period.
Only regular priced items may be refunded, returned or exchanged. Sale items are final sale.
Special Order, Pre Order + Back orders
Homeze occasionally makes selected products and collections available as a Pre order, Special Order or Back Order to help you secure an exclusive or limited item.
Please be aware of the following conditions of sale that apply to these types of orders.
Estimated delivery dates for the item will be listed on the product page as a guide for your information prior to purchase. We also encourage you to contact us prior to purchase to confirm any delivery or lead times if your order is time sensitive or needed by a specific date.
Due to circumstances outside of our control there can be changes to delivery lead times and product availability. We will do our best to keep you updated with any changes if they happen.
We cannot offer refunds for any Pre Order, Special Order or Back Order but we will happily offer you a store credit or exchange at any time prior to your order being dispatched from us.
We will replace items at our cost if they are defective or damaged (not including damage caused in transit or by contractors, movers or installers such as electricians etc). If you need to arrange a replacement please email us at firstname.lastname@example.org to arrange.
You must report any faults within 3 days of receiving your item.
If the goods are faulty we will cover the return postage cost and you can then choose between a refund, exchange or credit.
Many of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. If you have questions about a particular product or want to see more before purchasing please get in touch, we are happy to help.